Welcome to HAYANORA

Welcome to HAYANORA (“we,” “our,” “us”). These Terms & Conditions govern your use of www.hayanora.com and the purchase of our products.

By accessing our website or placing an order, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website.

1. Eligibility

To place an order on HAYANORA, you must:

• Be at least 18 years of age or have permission from a parent or legal guardian.
• Provide accurate and complete information during registration or checkout.
• Use the website only for lawful purposes.

2. Products

HAYANORA offers premium skincare and beauty products designed to support healthy-looking skin.

We strive to display product images, colors, packaging, and descriptions as accurately as possible. However, slight variations may occur due to lighting, screen settings, manufacturing updates, or batch differences.

Our products are intended for external cosmetic use only.

3. Orders

Once an order is placed:

• You will receive an order confirmation email.
• Acceptance of your order occurs only after it has been processed and shipped.
• We reserve the right to refuse, cancel, or limit any order at our discretion, including orders suspected of fraud, unauthorized resale, pricing errors, or misuse.

4. Pricing

All prices displayed on our website are subject to change without prior notice.

While we make every effort to ensure accurate pricing, errors may occasionally occur. If an incorrect price is identified after an order is placed, we reserve the right to cancel the order and issue a full refund.

Applicable taxes will be charged according to local regulations.

5. Payments

We accept secure payments through trusted payment providers.

Your payment information is encrypted during transmission and processed securely. HAYANORA does not store your complete payment card information.

Orders will only be processed after successful payment authorization.

6. Shipping

We deliver to selected domestic and international locations.

Delivery times provided on the website are estimates and may vary due to:

• Courier delays
• Customs clearance
• Weather conditions
• Public holidays
• Unexpected operational issues

HAYANORA is not responsible for delays caused by third-party shipping carriers.

7. Returns & Refunds

Please refer to our separate Return & Refund Policy for detailed information.

For hygiene and safety reasons, opened or used skincare products cannot usually be returned unless they are damaged, defective, or incorrectly delivered.

8. Product Usage

Please read all product labels and usage instructions carefully before use.

We recommend performing a patch test before using any skincare product.

Discontinue use immediately if irritation occurs and consult a qualified healthcare professional if necessary.

Individual skin types vary, and results may differ from person to person.

9. Health Disclaimer

The information provided on this website is intended for general educational and informational purposes only.

Our products are cosmetic products and are not intended to diagnose, treat, cure, or prevent any disease.

The content on this website should not replace professional medical advice.

10. Intellectual Property

All content on HAYANORA, including:

• Logos
• Brand name
• Product designs
• Packaging
• Images
• Graphics
• Product descriptions
• Videos
• Website design
• Icons
• Text

is the exclusive property of HAYANORA and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

11. User Conduct

By using our website, you agree not to:

• Violate any applicable laws.
• Upload harmful software or malicious code.
• Attempt unauthorized access to our systems.
• Interfere with website functionality.
• Submit false or misleading information.
• Misuse promotions or discount offers.

Violation of these terms may result in suspension or termination of access.

12. User Reviews

Customers may submit reviews regarding purchased products.

By submitting a review, you grant HAYANORA the right to display, publish, or use your review for promotional purposes.

We reserve the right to remove reviews containing offensive, abusive, misleading, promotional, or inappropriate content.

13. Limitation of Liability

To the fullest extent permitted by law, HAYANORA shall not be liable for:

• Indirect damages
• Incidental losses
• Consequential damages
• Loss of profits
• Data loss
• Business interruption

arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the relevant order.

14. Force Majeure

We shall not be liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Floods
• Fire
• Pandemic
• Government actions
• War
• Transportation disruptions
• Internet outages

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Third-Party Links

Our website may contain links to third-party websites.

These websites operate independently, and HAYANORA is not responsible for their content, services, privacy practices, or policies.

17. Promotional Offers

Discounts, promotional campaigns, and coupon codes:

• Cannot be exchanged for cash.
• May have expiry dates.
• May be modified or withdrawn without prior notice.
• Cannot usually be combined unless specifically stated.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Haryana, India.

19. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Updated versions will be published on this page with the revised “Last Updated” date.

Continued use of the website after changes indicates your acceptance of the updated Terms.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

HAYANORA

Email: Contact@hayanora.com

Website: www.hayanora.com

Thank you for choosing HAYANORA. We appreciate your trust and are committed to providing high-quality skincare products and an exceptional shopping experience.